
All FAQ
All FAQ
We are manufacturers with 3 physical points of sale (Burgundy, Ile de France, PACA), which we call showrooms because you will not be able to leave with your order, which we'll be registered in our production book. Our website and online store also allow you to define your project autonomously, thanks to our explanations, photos, samples shipping, advice by phone or video conferencing...
We have always appreciated the direct exchanges with our customers, whether they are individuals or professionals, and have structured our human resources to be able to welcome you in a qualitative way on our various showrooms. However, we always recommend to announce yourself because depending on the project an appointment can quickly last one hour and a half. If there is already an appointment and no one else available, you will have to wait. It is therefore better to call us beforehand.
Our main showroom is located in our offices in Comblanchien, closed to the production workshop. You will find an exhaustive panel of the limestones proposed. However, you will not see all of our finished products (nearly 1000 different references). When you come and see us, the main objective is to validate together the choice of stone, finish and format / dimension.
Our showroom in La Crau (83) is located between Toulon and Hyères-les-Palmiers in Var area (French Rivieira). Its mission is to offer an exhibition place to our customers in Provence-Alpes Côte d'Azur. This is a Le Comptoir des Pierres point of sale with Stéphanie Miller, a member of our teams dedicated to customer reception in the South of France.
The showroom is 30 m2, most of our Burgundy stones are exhibited there.
@ Crédits Photos GV Studio Photo - Var
Our showroom in Paris, located in the 12th arrondissement near Nation (50 m²), caters to our clients from the Île-de-France region but also people from Normandy, Brittany, Pays de la Loire ... to discover our products without moving to Burgundy. It is also a 100% Le Comptoir des Pierres point of sale with one of our employees who will welcome you by appointment.
You can also order samples or mock-ups from us, either directly on our online shop or in the case of more specific samples by contacting us by email. Producing a sample remains a specific order for us. Let us an average of 3 weeks to receive the samples. This can delay your decision making and delivery. Do not hesitate to call us to discuss and advise you as best as we can.
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